Refund policy

 

🔁 Return & Refund Policy – Surruriya

Effective Date: June 28, 2025

At Surruriya, we take pride in delivering quality products. If you are not completely satisfied with your purchase, we’re here to help.

✅ Eligibility for Returns

You may return a product if:

  • It is damaged, defective, or incorrect upon delivery
  • It is unused, unworn, and in its original packaging with tags
  • You initiate the return request within 7 days of delivery

❌ Non-Returnable Items

We do not accept returns for:

  • Items that have been used, washed, or altered
  • Items purchased on sale/discount (unless damaged)
  • Personal items like undergarments or cosmetics
  • Products damaged due to customer mishandling

🔄 Exchange Policy

We offer exchange only in the following cases:

  • Wrong size delivered
  • Product received is damaged or defective

To request an exchange, please contact us within 7 days of receiving the item.

💵 Refund Process

Refunds are issued only if:

  • A product is out of stock after payment
  • The return request is approved and a refund is necessary (e.g., item not replaceable)

Refunds are processed within 5–7 working days after we receive and inspect the returned product.

Refund Mode:

  • If paid via credit/debit card – refund to card
  • If paid via bank transfer/JazzCash/EasyPaisa – refund to the original account

🚚 Return Shipping

  • Return shipping cost is the customer’s responsibility, unless the item is defective or incorrect.
  • We recommend using a trackable courier service.

📦 How to Request a Return or Refund

Please contact us with the following:

  • Order Number
  • Product Name
  • Reason for Return
  • (Optional) Photo evidence of the issue

Contact Details:

💬 Important Notes

  • Returns will only be processed once we receive and inspect the item.
  • The decision to accept or reject a return lies with the Surruriya support team based on evidence and condition of the item.